Using this service |
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| What can I do online? |
| NZRT Online is currently a view only service. This means you can view your account balances at any time but you can not process transactions. Your account will also show what your current benefits are on resignation, redundancy and retirement. If your plan provides death and permanent disablement cover, you can check your current level of cover too. |
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| Which web browser do I need to access this service? |
| NZRT works best on Internet Explorer and Mozilla Firefox web browsers. If you don't currently have the latest versions of these browsers, you can download Internet Explorer or Mozilla Firefox for free from the Internet. |
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| Can I use NZRT Online from any computer - or does it have to be the same one each time? |
| You can access it from any computer that is connected to the Internet. This gives you the flexibility to check your account balances anywhere, anytime. |
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How my account works |
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| What are my account balances? |
| Your contributions are paid into your Member Account and your employer contributions (if your plan is set up this way) are paid into your Employer Account. You can check your account balances anytime by viewing your My Account Balances page. The NZRT Online information is updated weekly so if you need an exact balance, contact NZRT Client Services on 0800 800 267 during normal working hours. |
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| What was the last contribution made to my plan? |
| For this information, contact NZRT Client Services on 0800 800 267 during normal working hours. |
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| How does my account operate? |
| The contributions you make purchase units in your chosen investment options. Each unit has a price, which reflects the value of the assets making up the investment option. Your investment earnings are determined by the number of units you have, the unit prices at which you buy and/or sell units, and the increase (or decrease in the case of negative returns) in the unit prices between the time of buying and/or selling them. As the unit price increases/decreases so does the value of your investments. |
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| Why are the Unit Prices fluctuating? |
| The unit prices are linked to the performance of the investment option's assets. The performance of the assets of the investment option affects the performance of the fund, which in turn affects the unit price for the fund. |
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| Why has the value of my account decreased when I have not made a withdrawal? |
| This could be caused by a decrease in the unit prices for the investment options you are invested in, or if you have stopped contributing, the ongoing administration costs may not be covered by the growth in your investments. |
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| Do I have to contribute to the Plan? |
| Your Member Booklet/Benefits Schedules tells you whether you need to contribute to the Plan. Or you can contact our Customer Services team on 0800 800 267 during normal working hours. |
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| How often can I change my investment options? |
First, check your Member Booklet to see if you can alter your investment options or call us on 0800 800 267. If this option is available under your plan, you can switch your existing investments to other investment options once a year without charge. Additional switches may incur a fee.
You are able to change where new or future contributions to your Member and Employer accounts are invested at anytime. Please refer to your Member Booklet/Benefits Schedule or call us on 0800 808 267 to check which of your accounts, if any, have Investment choice. |
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| How do I change my investment options? |
| If this option is available to you, you can change your investment options by completing the Change my existing and future investments form. Before doing this, we suggest you talk to your Adviser to ensure you get the best out of your investments over the long term. |
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| I don't think my account balance is correct |
| Generally two things could be causing this: |
- Contributions deducted from your pay by your employer may not have yet been forwarded to AMP.
- Your latest account information may not have been updated on the web site. Updates on the site are done weekly every Friday.
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| How much is contributed to my Employer account? |
| Your Member Booklet/Benefits Schedule details how much your employer contributes to your plan, if any. It may be a fixed amount or a percentage of your salary. You can also check by calling us 0800 808 267 during normal working hours. |
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| What is my Member Booklet/Benefits Schedule? |
| Your Member Booklet/Benefits Schedule sets out the customised features of you and your Employer's membership of the NZRT. You receive a copy of this with the NZRT Investment Statement when you become a member. |
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What happens when I leave my employer? |
You will need to complete a Leaving Employment form. Your employer will be able to provide this form.
Once we receive the Leaving Employment form and your final contributions from your employer, your funds will be transferred from your company plan to the Portability section of NZRT. If you had death cover under your employer's plan, you have the option to continue this level of cover without having to provide evidence of health, provided you take up this option within two months of leaving your employer. |
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| What is Portability? |
| Portability is a section of the NZRT that members' funds are transferred to when they leave their employer. This allows you to keep saving for your retirement and still enjoy the advantages of a group retirement savings plan even after leaving your employer. |
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| What are my options when I leave my employer? |
- Keep adding to your savings by leaving your funds in Portability and continuing to contribute.
- Leave your funds in Portability as an investment. You can make lump sum contributions at any time without making regular contributions.
- Transfer your funds into another AMP savings or investment product and continue to make regular or lump sum contributions.
- If you join another employer who has an NZRT plan, you can transfer your funds into their plan.
- Withdraw some of your funds and leave the balance as an investment.
- Withdraw your balance.
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| If you want to discuss any of these options, contact us on 0800 808 267 during normal working hours, or contact your Plan Adviser. |
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| How much money am I entitled to when I leave my employer? |
| Check your balance on the My Account Balances page to find out what you are entitled to on resignation, retirement or redundancy. Your Member Booklet/Benefits Schedule details your entitlement to your Employer Account on retirement or resignation. If you earn over $60,000pa, your resignation benefit (if it includes employer contributions) may be subject to a withdrawal tax of up to 5% in certain circumstances. To find out if you are liable for this tax on withdrawal, contact us on 0800 808 267 during normal working hours. |
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| Why is my resignation benefit less than my redundancy benefit? |
| Under a redundancy you may be entitled to the total of your entire employer account as well as your member account. Your resignation benefit may be subject to a vesting scale on the employer account. This means you may only receive a portion of your employer account based on factors such as length of service with the company or length of membership of the Plan. (The basis for calculating your redundancy and retirement benefits are set out in the Member Booklet/Benefits Schedule for your plan.) |
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| Can I withdraw my funds before leaving my employer? |
| Unless your Member Booklet/Benefits Schedule indicates otherwise, you cannot withdraw funds before leaving your employer. Different plans allow different levels of access to funds. Check the Member Booklet/Benefits Schedule that you received when joining the plan, or call us on 0800 808 267 during normal working hours, to find out how much, if any, you can withdraw. |
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How do I withdraw my funds? |
Either call your Adviser or call our Customer Services Team on 0800 808 267 and we'll send you a withdrawal form to complete.
Once completed, mail it to us at:
New Zealand Retirement Trust
AMP Freepost 170
PO Box 1290
Wellington
New Zealand
Or fax 0800 509 955
If you want to withdraw your funds when you leave your employer, they will need to send us a completed Leaving Employment form, your final contributions and a Withdrawing Funds form signed by you. |
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| When and how will I receive my withdrawn funds? |
| You can expect to receive your funds within eight working days of us having received all the required information as set out above under How do I withdraw my funds?. Your funds will be direct credited to the bank account you give us on the Withdrawing Funds form. |
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| What about tax? |
| The NZRT pays tax on your behalf and the returns quoted are net of tax. This means your benefits are tax paid. You do not need to declare the increase in your funds in your personal tax return. |
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What is 'Lifesteps' |
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| Lifesteps is: |
- A simple way of managing your retirement savings.
- An investment programme that automatically moves your money towards less volatile investments as you near retirement.
- The programme has six investment funds made up of a mixture of growth and income assets, targeted for specific age brackets and risk profiles.
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| To find out more about Lifesteps, Click Here to access the NZRT Investment Statement, which describes the Lifesteps investment programme in detail, or, click here for a fact sheet that will help answer your questions. |
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Security and my password |
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| How secure is NZRT Online? |
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NZRT Online uses one of the world's best security solutions - Microsoft's Server Gated Cryptography (SGC) 128-bit encrypted security.
This automatically encrypts and protects all your personal and investment information that is transferred between your browser and the NZRT website.
To ensure only authorised persons can access your portfolio, NZRT Online requires each user to have their own unique login ID and confidential password.
When you log in, look out for the closed padlock at the bottom of your screen - when it appears you've got a secure connection with 128-bit security. You can check this by running your mouse cursor over the padlock and reading the descriptor.
It's important to note this 128-bit encrypted security is only available on level 5.01 browsers and above (e.g. Internet Explorer 5.01 or Netscape Navigator 4.7 or above). You can find out what browser version you're using by checking under the Help menu at the top of your screen, and selecting About.
If you're using an old browser the level of encryption is dependent on the encryption provided by the browser, e.g. 40-bit, 56-bit. You can test your browser's encryption strength by clicking here.
An old browser offers only limited protection, so we recommend you upgrade your browser to ensure it's protected from all known software bugs. Use these links to download free the latest Internet Explorer or Netscape Navigator browser. |
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| How secure is NZRT Online on a shared computer? |
| As long as you log off properly (i.e. click on the logout button and close your browser window), keep your password confidential and maintain appropriate personal security procedures, your NZRT Online can be just as secure on a shared computer as a personal computer. |
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| What happens if I've forgotten my login ID or password? |
| Just call us on 0800 808 267 and after verifying your identity we'll tell you your login ID or reset your password. |
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Some questions I have as an employer |
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| What forms do I have to complete for a new member? |
| The Member must have received, read and understood the current NZRT Investment Statement along with the Member Booklet/Benefits Schedule for your plan. The member must complete the Member Application at the back of the Investment Statement and you must complete the other side of the form titled Employer Details. If insurance is available under your plan, the member must complete a Personal Statement if they have chosen to be covered, and your plan is not eligible for Auto Cover. Once these forms are completed, send them to New Zealand Retirement Trust, AMP Freepost 170, P O Box 1290, Wellington. |
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| What do I do if an Employee is leaving? |
| You need to complete the Leaving Employment form and forward this to us along with the member's final contributions or advise us when they will be paid. The member will be sent an information pack detailing the value of their funds and the options available to them. |
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More information & how to contact us |
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| More information |
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If you would like more information about the NZRT, first check out the Investment Statement. If you have more questions, contact the Staff Superannuation Administrator at your work if you're already a member, or an AMP Adviser or call us on 0800 808 267 8am to 8pm, Monday to Thursday, 8am to 6:30pm, Friday. |
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| How to contact us |
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