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Online security

Protecting your personal and financial information is our priority

We understand the importance of safeguarding your online information, and make it our priority to protect your personal and financial details.

We have a number of systems and processes in place designed to keep your information safe and secure.  We:

  • monitor the site for suspicious behaviour and act quickly
  • send alerts to customers in case of suspected scams
  • encrypt customer communications in the interest of your privacy.

If you think your online account or passwords have been compromised, please alert us immediately by calling 0800 267 005.

Tips for protecting your security online

We do everything we can to maintain our online security; however, you still need to be diligent when accessing your personal and financial information online.

Keep your password safe

  • It’s important that no one else knows your user name and password, and that you keep them secure. Never share your user name and password with anyone, including your adviser, employer, or family members.
  • We strongly suggest that you use a different password to access AMP sites than what you use for other sites.
  • If you forget your password contact us on 0800 808 267 and we'll help you to reset it.

The most common way for someone to gain unauthorised access to your accounts is by guessing or obtaining your password. My AMP has standards for creating passwords to make them harder to guess. To avoid your password being guessed we recommend that you:

  • choose a password that’s not easy to guess; don't use your name or date of birth
  • change your password frequently through My AMP and My AMP
  • do not write down, email or save your username or password
  • avoid accessing your account from shared computers, in locations such as internet cafes. This will help prevent your password being obtained through keystroke logging.

Use up-to-date security software

Security software helps to protect your computer against fraudulent activity by detecting and preventing online attacks.

We strongly recommend that you install and regularly update anti-virus, personal firewall, anti-spyware and spam filtering software on your home PC.

It’s important that you keep this software up-to-date, and perform regular scans of your computer to help protect yourself from threats. There are numerous providers of security software.  We encourage you to review a variety of products before deciding which is best for you.

Here are a few things to remember when it comes to using My AMP.

  • Make sure you connect to the correct website address when logging in, ensure that ‘https’ is in the URL line.
  • There are different ways that browsers indicate you're on a secure site; some show a padlock symbol while others show a green address bar. Check how your browser displays a secure site.
  • Check that the last logon date and time displayed on screen are correct.
  • If using My AMP in a public place, such as at work or an internet cafe, clear your history and shut your browser down when you’ve finished. This prevents people gaining access to your account by clicking the 'back' button on your browser.

Logging off

  • Always make sure you log off properly when you have finished your online session and remember to lock your computer if you leave it unattended.

Find out more in our terms and conditions.

Emails and online phishing

Email phishing occurs when criminals use authentic-looking emails to trick recipients into providing personal information, such as credit card numbers, or account login details. To do this criminals will often use official looking links that direct recipients to fake websites or email addresses.

Treat all unsolicited emails with suspicion, even if they appear to come from a trusted source. As good practice, consider not opening or responding to unsolicited emails, and treat link embedded in emails suspiciously.

Phone phishing

It’s also important to be wary of unsolicited phone calls as criminals can call and try to trick you into sharing sensitive information. Phone phishing occurs when criminals contact a customer pretending to be someone from a company familiar to the customer, and ask for information to gain access to their accounts.

Identity theft

Identity theft occurs when criminals assume customer identities by obtaining personal information such as: bank statements, credit card information, Inland Revenue numbers, and household mail.

To protect yourself from identity theft we recommend:

  • When disposing of correspondence containing personal information, you ensure that documents are destroyed properly or shredded.
  • Avoid storing scanned copies of personal documents, such as passports or birth certificates, on your email account and computer.

Find out more in our terms and conditions and privacy statement.

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Important information

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While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.

Please refer to the AMP website Terms and Conditions and Privacy Statement for more information.