Frequently asked questions

You can access a wide range of services without being logged in. By selecting the icon on the top left corner of the login screen, you will find the following options:

  • App Support - Find answers to the most frequently asked questions
  • Terms and Conditions - Read AMP’s rules and guidelines for your use and access the App.
  • Privacy Policy - Access our privacy policies for how AMP gathers, uses, discloses and manages your data.
  • Contact us - Reach out to us about your registration or enquire about your AMP New Zealand accounts.

You can have the app installed on more than one phone, however you can only be logged in on one device at any time. Tablets are not supported.

Call us immediately on 0800 808 267 if you lose your mobile device. We will freeze your mobile account access.

We recommend you log out each time, as soon as you have finished. The AMP app will, however, log you out after 5 minutes of inactivity.

To log out from the home screen of the AMP App:

  1. Select the top-left icon or swipe right
  2. Select Logout from the menu and confirm your request

You can typically have this resolved by following the “Forgot PIN?” process.

Heres how to get started:

  1. Select the “Forgot PIN” on the bottom left of the keypad
  2. Re-enter your My AMP details
  3. Once you are verified, you are prompted to select a new PIN
  4. Enter your new PIN to log in

Our call centre is available from Monday to Friday, starting 8am to 6pm (NZST).

For the Contact centre: 0800 808 267
If calling from overseas: +64 4 439 5858

For your accounts with us, you can explore insightful information about your AMP KiwiSaver Scheme and NZRT. These include:

  • Product Summary - Snapshot overview of your accounts
  • Account Summary - View where your funds are invested into and how well it is returning you with Personal Rate of Return.
  • Transaction History - Know when and where the money is going in and out of your accounts
  • Investment Details - Understand your investment breakdowns such as government or member contributions.
  • Statements and Correspondence - View all your statements and correspondence in one place

Accessing detailed information is quick and simple:

  1. Make sure you are logged in either by entering your pin or logging in with your account details
  2. Once verified, you will be taken to the Dashboard which will show you your Net Balance and products under them.
  3. Tap on which account you would like to access detailed information on and you will be taken to the Account Detail page
  4. Additionally, you will be able to view your Transaction History and Statements with the menu at the top

Within the Mobile App, you will be able to see a wide range of information for your AMP KiwiSaver Scheme and NZRT.

You can continue to see your life insurance products by logging onto the website secure.amp.co.nz