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Making a business protection claim

How to make a claim

We make the claims process straightforward

We know that making a business insurance claim often comes at a stressful and difficult time. That’s why we have a team of experienced case managers to support you and keep you updated throughout the process.

Our aim is to make the claims process as easy and clear as possible.

How to make a claim

If something happens and you need to make a claim, get in touch with us as soon as possible. We’re here to help and can talk you through the different options available to you.

You can get in touch by phone, email or post and we’ll help you with the information required.

Life, trauma, income protection and disability claims
(Includes business claims that relate to personal injury/illness)

0800 267 425

Monday to Friday
9:00am - 5:00pm


If you need to make a claim, you’ll have a dedicated case managers to help you through the process:

  1. You get in touch with us as soon as possible when you need to make a claim – either through the phone, email or post. We’ll let you know what information we need.
  2. Once we receive your claim information, we’ll be in touch within three working days. 
  3. We’ll assess your claim and be in touch again within five working days. This will either be with an outcome or to ask for more information.
  4. Although every claim is different, we try to pay you as soon as possible after we’ve approved your claim. We aim to pay within five working days, but will always try to do it quicker if we can.

What we’ll need to know

Once you’ve contacted us to make a claim, we’ll be able to guide you through the information we need from you.
We also suggest:

- referring to your policy documents first
- calling your Adviser to talk through the process together.

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We have Advisers specialised in business protection

Your business protection plan


How do you manage your Adviser relationship?

Explore our range of business insurance

Find out more
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Important information

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The content provided is intended to be used as information only and does not constitute financial advice. Before acting on any of the results provided, we recommend that you seek advice which takes your individual circumstances into account.