Making a general insurance claim

We understand how important it is to get things sorted as soon as possible in business, so we’ve made the claims process as simple as we can. A team of dedicated and experienced claims consultants are here to support and keep you updated throughout the claims process.

How the claims process works

1. The claims team will discuss with you the event, the impact and in most cases let you know straightaway whether you’re covered under your policy. Having your policy number, and as much detail of the claim (and if possible photographs) on hand when you call usually helps to speed things up.
2. A consultant will assess your claim and will get in contact with you to let you know the outcome, or they might request some more information.
3. Once approved, we will pay or organise to get things sorted.