We’re experts in our fields
Our Customer Service Consultants support customers and financial Advisers with enquiries that range from wealth management products such as KiwiSaver and corporate superannuation through to life insurance.
There are two main ways we interact with our customers:
- Contact centre: In this team you’ll provide immediate response to customer requests mostly over the phone, and email.
- Administration: In this team you’ll be working through a queue of customer requests and making calls to customers to clarify information.
While both teams have demanding workloads that involve both phone and administration activities, they perform distinctly different functions. Have a think about which team sounds like you, as we’ll ask for your preference during the recruitment process.
We deliver great experiences
Our customers experience with our contact centre can have a strong and immediate impact on their opinion of AMP. For this reason it’s important to us that all contact centre experiences are positive. After our customers interact with us we’ll ask them to rate their experience and leave feedback for us under a framework called NPS (Net Promotor Score). This feedback helps us to understand what we’re doing well and what we could do better.
To make sure we’re always adding value, there are six ways we help each other and our customers: