Storms and Floods

AMP have been helping kiwis with their insurance for years, and we’ve seen our fair share of natural disasters. We’ve got the expertise and experience to help get you back on your feet as quickly as possible.

Preparing for storms, high winds, heavy rain, or flooding

Stay up to date with weather warnings in your area by visiting the MetService website. If there is an alert in your area, stay informed and follow advice from Civil Defence and local authorities.

Before anything else, it's important to keep yourself and your family safe by taking small precautions like staying inside until it's okay to go outside and checking on neighbours and your wider family.

To reduce the risk of damage to your property:

Vehicles and Boats
  • Avoid driving if you don’t need to.
  • Don’t drive through flood water.
  • If you can, park on higher ground and away from culverts and waterways that could be prone to flooding.
  • Park away from large trees, powerlines, and sodden ground where possible.
  • Check mooring lines and fittings are secure and in good condition.
  • Ensure loose items are stowed away or secured, and hatches and seacocks are closed.
  • Make sure deck and cockpit drains are clear, and bilge pumps are operating correctly.
Home and Contents
  • Check guttering, spouting, drains, and culverts are clear.
  • Tie down large items, like trampolines and outdoor furniture. If you can, turn trampolines upside down to minimise the risk of lifting.
  • Retract or stow away shade sails and umbrellas where possible.
  • Move smaller items indoors and secure any loose items outside.
  • If there’s risk of flooding or you notice water levels rising, move valuables, appliances, and furniture off the floor if safe to do so.
  • It’s best to treat all flood water as blackwater (this is contaminated water), so make sure you stay safe by wearing heavy duty gloves, boots, and a face mask.

For more information on how to stay safe in a storm or flood, visit the Civil Defence website.

Making a claim

During severe weather events we get a high volume of claims which may mean you’ll wait longer for a response. The quickest way to start your claim is online

For urgent claims, we have specialist teams available over the phone on 0508 806 244

Once we’ve received your claim, we will contact you to discuss the next steps. So, if you’ve already made your claim, we’ll be in touch with you or your broker/agent.

We’ll manage your claim details with EQC too

To make things easy for you, we will manage your home and land claims on behalf of EQC, so you don’t need to contact them. Once we’ve received all your documentation, we’ll work with you to get your claim sorted and let you know what’s happening every step of the way.

Need urgent support?

Please reach out if you’re experiencing significant hardship or are in a vulnerable position made worse by severe weather events, so we can provide appropriate support.

Depending on the policies you have, you might be covered for temporary accommodation. Check your policy wording and get in touch with us  on 0508 806 244 to see what support is available.

FAQs: Home, Contents, Car

FAQs: Business

FAQs: Farm and Rural

The information on this page is of a general nature only and intended to provide guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details of your insurance cover.