Make a claim online
We're here to help when things go wrong. If you need to make a claim, start your claim online and we'll be in touch.
If you need emergency repairs or accommodation, please call us for assistance.
Need to make a claim for something else?
We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.
0508 806 244
Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm
How our claims process works
1. Tell us about your claim
Make your claim online and provide detail on the event and it's impact. Providing your policy number and as much detail of the event usually helps to speed things up.
2. We'll assess your claim
We'll assess your claim and get in contact with you to let you know the outcome, next steps or if they need some more information.
3. We'll get things sorted
Once your claim is approved we will work on putting things right. We'll be in touch to organise payment (if any is required) and work with suppliers to get you back to where you started.
Find an approved repairer
You can rest easy knowing that when you use an approved repairer, we’ll guarantee the work for as long as you own the vehicle. Find an approved repairer to book in your repairs with.
Windscreen and window repairs
If you have a broken car windscreen or window, you can skip the claim process and go straight to Novus or Smith & Smith to get it repaired. You just need to provide your policy number.
Rather fill out a form?
Find the claim form you need below and email it to us at newclaims@ampg.co.nz.
Vehicle Theft Claim Form
Vehicle Accident Claim Form
Home and Contents Claim Form
Boat Claim Form
Personal Accident and Illness Claim Form
Need a little help?
We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.
0508 806 244
Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm
The information on this page is of a general nature only and intended to provide general guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details on your insurance cover.