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We've got Kiwis covered for

Car
Car

Flexible cover to protect your car

Home & Contents
Home & Contents

Get your home and valuables protected

Landlord
Landlord

Flexible cover to protect your property investments

Business
Business

Keep your business safe and secure with comprehensive business insurance

Tradies
Tradies

Insurance backup designed for tradies

Personal Insurance
Personal Insurance

Protect yourself and your loved ones against the unexpected

Important update

AMP is working steadily on your claims


We have been working with our partner Vero to ensure you continue to get great service for your AMP insurance, especially for claims.

We have moved all of our people to work remotely in order to minimise contact with others and stop the spread of COVID-19. This does not mean that the way you deal with us has changed – we continue to pay claims and insure your belongings.

There may be some disruption to claims where we are repairing your assets, as our tradie and motor repair partners adjust to the Government’s guidelines. Rest assured we are still there for any claim cases where customers are impacted and require urgent assistance.

Your adviser or broker is a great resource


We are also in constant contact with your adviser/broker, so they are fully informed on the processes and impacts to our business at this time. Below are a couple of key phone numbers for you:

For all claims and policy queries: 0800 806 244
If you have Roadside Assist through us: 0800 837 676
If you need emergency assistance related to a claim: 0800 800 786

Answering your questions about Covid-19

 
In these uncertain times we understand you may want to talk to us about your insurance cover.

At AMP we’re well prepared to support our brokers and customers. We’re continuing to actively monitor the coronavirus situation to protect you and what’s important to you.

Should I reduce my sum insured in order to reduce my premium?

While increasing your excess can help reduce your premium, your sum insured still needs to be accurate to ensure you are fully covered. We recommend talking with your financial adviser or broker to understand your options.

If I cancel my policy, what do I need to do to restart it?

Please get in touch with your financial adviser, broker or our insurance partner Vero.
Depending on the time between cancelling and restarting your cover, the process can vary. If it’s a short timeframe, it’s relatively simple. A longer gap means we may need to treat your application as a brand-new policy.
If you do have any loss or damage to your vehicle/house/contents while the cover is cancelled, you won’t be able to make a claim.

I’m overseas and COVID-19 travel restrictions mean I’m delayed returning home. My house could potentially be unoccupied for more than 90 days. Will this affect my policy?

We can continue to provide cover for your home and contents if you’re in this situation. Please let your financial adviser, broker, or our insurance partner, Vero, know as soon as you can, and keep in mind that your excess on claims increases while your home is unoccupied.

Does the Landlord’s extension under our Home policy allow a claim for loss of rent where the tenant has been overseas and can’t currently return to New Zealand due to travel restrictions in the country they are holidaying in?

Unfortunately, this isn’t covered by your insurance.
Tenants still need to pay rent to their landlord during a current rental or lease agreement, even if they can’t return to New Zealand.
As a landlord, you can choose to reduce or stop charging them rent, but your insurance policy won’t ‘top up’ changes in the amount of rent you receive.

What if my tenant stops paying their rent?

Unfortunately, this isn’t covered by your insurance. Tenants still need to pay rent to their landlord during a current rental or lease agreement and/or while occupying the home.
As a landlord, you can choose to reduce or stop charging them rent, but your insurance policy won’t ‘top up’ changes in the amount of rent you receive.

I’m a landlord and need to carry out regular checks to make sure my tenanted property is well-maintained. What happens if I can’t carry out an inspection due to COVID-19 virus risks?

Under the Government’s current COVID-19 Level 4 Alert, landlords can’t carry out on-site maintenance inspections.
Please be assured that if you need to make a claim on your tenanted property during the lockdown but haven’t been able to carry out a maintenance inspection, you won’t be penalized.
Please always check your tenants are healthy and free from COVID-19 symptoms ahead of completing any future property inspections.

My driver’s license will expire during the lockdown. Will this affect my vehicle insurance?

If your driver’s license is expiring during the lockdown period, it would not impact the outcome of any claim you make if your vehicle were to be involved in an accident.
We’d recommend that you renew your driver’s licence as soon as practically possible when the lock down period ends

My WOF will expire during the lockdown. What does this mean for my vehicle insurance?

We want our customers to be able to access essential insurance services across the next four weeks. If your WOF expires during the lockdown period it would not impact the outcome of any claim you might make. Your car insurance will still be in place and effective as long as there isn’t an existing safety issue that would mean you would not get a WOF – like tyres needing to be replaced.
You’ll also be covered if you have an accident, again, so long as the accident isn’t a result of an existing safety issue.
We recommend anyone with a WOF expiring during the lockdown period gets their vehicle warranted as soon as practically possible once the lock down period ends, and we’d always advise customers to check their motor vehicle policy to understand our standard terms and conditions and how to make a claim.

I need to lodge a claim, can I still do this during the lockdown?

Yes, you can – please let your financial adviser, broker, or our insurance partner, Vero, know. We are processing claims and enquiries from across the lockdown period.
Please be patient when getting in touch - like all of New Zealand, we are experiencing some issues with calls connecting properly due to heavy traffic on mobile networks. You may experience a delay of up to 10 seconds as your call is connecting but please hold and we’ll be there to talk to you.

My home’s been damaged. Will one of the Vero team come and visit me to assess my claim?

Any property claims affecting the health and safety of our customers will be prioritised, but site visits and repairs outside of this will be started once current COVID-19 restrictions ease.

My vehicle’s been involved in an accident during lockdown. How will I get it repaired?

We expect police will arrange tows from the scene for any vehicles involved in accidents during the national lockdown.
Where possible, we will assess vehicles remotely but we won’t be able to start repairs until the current restrictions ease.

Important information

While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
A disclosure statement is available from your Adviser, on request and free of charge.