Welcome to AMP
Welcome to AMP
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We've got Kiwis covered for:
Canterbury Floods
Have you been affected by the flooding and heavy rain in Canterbury? Our team is standing by to help you get back on your feet as quickly as possible.
Next steps
It’s important if your home or business has been affected only return to if it’s safe to do so - making sure the building looks safe to enter and carefully checking the structure for damage, as well as gas, water or electrical lines and appliances.
If you need to lodge a claim contact us as soon as you can and if possible document any damage (either photo or video) and create a list of all the damaged items prior to attempting any clean-up effort.
How to lodge claims
Your claim can be lodged by calling us on 0508 267 271. To help, it would be great if you can have your policy number handy when you call.
Insurance: how much cover is enough?
First up – it's a good idea to have the right level of insurance on the things that you value. Every person is different, and so are their circumstances. The thing to think about is how much am I willing to lose if I have less/don’t have cover.
Great tools
↪ Is your home valued correctly? Use this Home Building Calculator to get a helpful estimate of the value of your home.
↪ Do you know how much your contents are worth? Go through this Home Contents Checklist to get a handle on it.
Help when you need it
AMP is working steadily on your claims
We have been working with our partner Vero to ensure you continue to get great service for your AMP insurance, especially for claims.
We have moved all of our people to work remotely in order to minimise contact with others and stop the spread of COVID-19. This does not mean that the way you deal with us has changed – we continue to pay claims and insure your belongings.
There may be some disruption to claims where we are repairing your assets, as our tradie and motor repair partners adjust to the Government’s guidelines. Rest assured we are still there for any claim cases where customers are impacted and require urgent assistance.
Your adviser or broker is a great resource
We are also in constant contact with your adviser/broker, so they are fully informed on the processes and impacts to our business at this time. Below are a couple of key phone numbers for you:
For all claims and policy queries: 0800 806 244
If you have Roadside Assist through us: 0800 837 676
If you need emergency assistance related to a claim: 0800 800 786
While care has been taken to supply information on this website and within the chatbot tool that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission. The content provided is intended to be used as information only and does not constitute financial advice, unless otherwise specified. Before acting on any of the results provided, we recommend that you seek advice which takes your individual circumstances into account.