AMP staff

Contact us

AMP KiwiSaver Scheme


0800 267 5494

Monday to Friday 9:00am - 5:00pm  


kiwisaver@amp.co.nz


Calling from outside NZ?
+64 4 439 5858

Insurance: Everyday

Everyday cover is insurance you purchased online rather than via an adviser.

contactus@gi.amp.co.nz

 
You can make most of the changes you need to your policy yourself with My Insurance Manager online.
 

Customers: 0800 505 234
International: +64 9 363 5710

My Insurance Manager is for:

- changing your cover
- changing your contact details
- viewing your policy details
- downloading your policy docs
Go to My Insurance Manager now

Popular links

Roadside Assistance
Policy documents

Make a claim  >

Insurance: Homeplan

Homeplan cover is insurance you purchased via an adviser.

Sales: 0800 267 263

Customers: 0508 806 244

 

Find adviser  >


Calling from outside NZ?
+64 9 916 4417

Other insurance


Roadside Assistance

0508 267 271


Travel insurance

0800 161 810

claims@allianz-assistance.co.nz


Calling from outside NZ?
+64 9 486 6868

Investments


NZ Retirement Trust (NZRT)

0800 800 267

workplaceadmin@amp.co.nz

 

Superannuation Master Trust (SMT)
Future Lifestyle Plan (FLP)

0800 081 081

investments@amp.co.nz
 

AMP Investment Trust (AIT)

Savings and Investments Portfolio (SIP)

0800 267 111

investments@amp.co.nz

General contact

Can't find the right number?

0800 267 005

Monday to Friday 9:00am - 5:00pm  


Want to give feedback/make a complaint?
 

Visit the feedback page  >

Media and journalist enquiries

The numbers and emails shown are for media and journalist enquiries only.

Ben Mabon

Head of Communications & Corporate Affairs
+64 27 406 2048
ben.mabon@amp.co.nz


Nathaniel Johnson

Communications Manager
+64 27 225 4901
nathaniel.johnson@amp.co.nz

 

Frequently asked questions

   

General

How do I apply for KiwiSaver?

If you're looking to move your KiwiSaver account, take the hassle our and join the AMP KiwiSaver Scheme here.

If you want to find out how KiwiSaver works, read here.

How can I make a top up into my KiwiSaver?

There are a few options for making a payment into your KiwiSaver. You can top up through MyAMP online, MyAMP mobile, make a one-off internet banking payment or set up a regular direct debit.
Find out more here.

How can I update my personal details?

You can update your contact details, PIR rate and direct debit details by logging into MyAMP Online.
If you need to update your IRD number or name, please complete the change of personal details form and supply evidence of this change.
You can find the form here.

Who can certify my documents?

In New Zealand
– Justice of the Peace (visit justiceofthepeace.org.nz or Yellow Pages to find one near you)
– New Zealand solicitor
– Notary public
– Deputy Registrar (at a District Court or the High Court)

In a Commonwealth country
– Judge
– Commissioner of Oaths
– Notary public
– Justice of the Peace
– Any person authorised by the law of that country to administer an oath there for the purpose of a judicial proceeding
– Commonwealth representative

In a non-Commonwealth country
– Commonwealth representative
– Judge
– Notary public

How can I change my PIR?

If you invest in the AMP KiwiSaver Scheme or The New Zealand Retirement Trust you can update your PIR by logging on to MyAMP. Otherwise you can call us on 0800 267 005 between the hours of 9am-5pm Monday to Friday.
Find out more about the PIR here.

How do I know what my PIR should be?

You can use our simple guide to calculate your PIR, or you can visit the IRD website or ask your financial Adviser or accountant for help.

First home

Can I use my KiwiSaver savings to purchase my first home?

Here's a checklist to see if you can use your KiwiSaver funds to buy property (i.e. your first home or land to build your first home on).

✓ You're buying property in New Zealand
✓ You will either live in the home or on the land you are buying
A first home withdrawal can't be used to purchase a rental or investment property.
✓ You've been with KiwiSaver for a while
You need to have been a member of KiwiSaver (or another complying superannuation fund) for at least three years.
✓ You haven't owned any property before
However, there are some exceptions that may allow you to make a first home withdrawal even if you’ve owned property in the past.
✓ You haven't made a KiwiSaver first home withdrawal before
You can only make one successful first home withdrawal from your KiwiSaver.
✓ You're not building on land you already own
You can withdraw your KiwiSaver funds to contribute to the purchase of land, but not to the future costs of building a house on that land.

Find out more about buying a first home.

Can I withdraw everything?

Not quite. You must leave at least $1,000 (and any savings you’ve transferred from an Australian complying super scheme) in your KiwiSaver account.

Find out more about buying a first home.

How long does it take to make a first home withdrawal? And where does the money go?

A first home withdrawal at AMP usually takes around 8 to 15 days to process. Timing is everything here, so make sure you allow plenty of time and work backwards from the date you need to pay your deposit (or complete settlement) to ensure all your ducks are in a row. The money is paid to your solicitor – it won’t go to you. Your solicitor will then pass on the money as and when instructed by you.

Find out more about buying a first home.

Withdrawals

Can I transfer funds to New Zealand from Australia?

If you have Super with a complying superannuation fund in Australia, you often can transfer it into your KiwiSaver in New Zealand.

Find out more about the transfer process here.

How can I apply for a Serious Financial Hardship withdrawal?

If you feel that you are suffering, or that you are likely to suffer, hardship and you have exhausted all other reasonable alternative sources of funds then you may be eligible for a significant financial hardship withdrawal from your KiwiSaver.

Have a look at our form if you would like to start this process.

How do I withdraw or transfer my KiwiSaver savings if I have moved overseas?

If you have moved overseas (excluding Australia), you can apply to withdraw your savings one year after you have permanently emigrated from New Zealand. You cannot withdraw government contributions, or any funds transferred from an Australian complying superannuation fund. Have a look at the form here.

If you have moved to Australia, you may be able to transfer your savings to your Australian superannuation fund. You'll need to check that your Australian superannuation fund accepts transfers from New Zealand KiwiSaver Scheme providers. A transfer due to permanent emigration to Australia will exclude Government contributions applied while living outside of New Zealand. For more information, click here.

Important information

AMP Wealth Management New Zealand Limited is the issuer and manager of the AMP KiwiSaver Scheme (the 'Scheme'). The Supervisor of the Scheme is The New Zealand Guardian Trust Company Limited.

For more information, download a copy of the AMP KiwiSaver Scheme Product Disclosure Statement and Fund Update Booklet, which have been lodged on the Scheme's offers register entry at companiesoffice.govt.nz/disclose.

While care has been taken to supply information on this website and within the chatbot tool that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission. The content provided is intended to be used as information only and does not constitute financial advice, unless otherwise specified. Before acting on any of the results provided, we recommend that you seek advice which takes your individual circumstances into account.