AMP have been helping kiwis with their insurance for years, and we’ve seen our fair share of natural disasters. We’ve got the expertise and experience to help get you back on your feet as quickly as possible.

What to do during and after a tsunami

In most cases involving tsunamis, the New Zealand Government or Civil Defence will issue a warning. If there is an alert in your area, please move to higher ground and follow the advice of these authorities. Prioritise your safety and do not return to your property unless a local or central authority (such as the New Zealand Civil Defence or the New Zealand Government) has confirmed that it’s safe to do so.

Never to wade through flood water and avoid using vehicles or electrical appliances that might have water damage. Wear gloves, masks, and protective gear so you don’t encounter anything dangerous.

For more information on staying safe in a tsunami, visit the Get Ready site.

Making a claim

During a natural disaster event we get a high volume of claims, which may mean you’ll wait longer for a response. The quickest way to start your claim is online.

For urgent claims, we have specialist teams available over the phone on 0508 806 244

Once we’ve received your claim, we will contact you to discuss the next steps. So, if you’ve already made your claim, we’ll be in touch with you or your broker/agent.

We’ll manage your claim details with EQC too

To make things easy for you, we will manage your home and land claims on behalf of EQC, so you don’t need to contact them. Once we’ve received all your documentation, we’ll work with you to get your claim sorted and let you know what’s happening every step of the way.

Need urgent support?

Please reach out if you’re experiencing significant hardship or are in a vulnerable position made worse by natural disaster events, so we can provide appropriate support.

Depending on the policies you have, you might be covered for temporary accommodation. Check your policy wording and get in touch with us  on 0508 806 244 to see what support is available.

FAQs: Home, Contents, Car

FAQs: Business

FAQs: Farm and Rural

The information on this page is of a general nature only and intended to provide guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details of your insurance cover.