A little help when you need it
My Insurance Manager
When you purchase an AMP policy, you can manage it online 24/7 with My Insurance Manager.
How do I get started?
I bought my AMP insurance online
FAQs - My Insurance Manager
If you bought your AMP policy online
Registering and logging in
When you buy a new AMP Everyday insurance policy you will be automatically registered for My Insurance Manager using the details you provide during the purchase.
Simply activate your registration via the confirmation email we sent you to get started.
You’ll need to check that the email address you’re trying to sign in with has been properly registered. Click the ‘Forgot your email address’ link and verify your details.
Once you have, we’ll confirm the email address you used to register. You can choose to reset your password if you need to.
If you purchase online we automatically register you for My Insurance Manager using the email address you provide during the purchase.
To log in, follow the instructions in the activation email, or you can use a Facebook and Google login that uses the same email address you used when you purchased your policy.
This is the main contact of the policy or the person who set up the policy. To find the main contact have a look at your policy document or contact us.
Top right hand corner of your policy document, or contact us.
Only the main policy contact can register for My Insurance Manager. If you need to have this changed please contact us.
If the email address you used to purchase your AMP Everyday insurance matches your Facebook or Google account, you can use these to log in to My Insurance Manager.
You can find your policy and add it to your policy list by clicking on the ‘Can’t see your policy’ link on the ‘Your policy list’ page. Using your policy number, search for your policy and then follow the steps to add it to your list.
Note, only AMP Everyday policies are visible in My Insurance Manager.
You can:
• View your policy details including what you’re covered for, any extras you’ve chosen and your premiums
• Update your contact details
• Choose your contact preferences for when we need to contact you
• Amend your cover including when the cost to rebuild your home changes, you change cars or you buy valuable new things
• Download your policy documentation and have it sent straight to your inbox
Updating your policy
Once you’re logged in, click ‘Update your policy’ from the left hand menu and choose from the available options.
If you have more than one policy to update, you’ll need to update each policy individually.
Mid Term:
- Update your sum insured (Home, Contents & Car)
- Swap your car (Everyday Plus Car insurance only)
- Change your car’s registration
- Make a payment/request a refund following mid-term amendment (annually paid policies only)
- Update your postal address
- Change your contact and marketing preferences.
At Renewal:
- Update your excesses
- Swap your car (Everyday Plus Car insurance only)
- Change your payment frequency
- Add or remove optional benefits
Whether you’re paying by direct debit or annually you’ll be able to update your excess, payment frequency and any optional benefits (depending on your cover type).
Use the ‘Update your policy’ link to make changes. Changes will be effective from your renewal date.
If you pay annually, you'll be able to update your excess, payment frequency and any optional benefits (depending on your cover type) when you renew your policy.
Yes. All of the changes you make through My Insurance Manager are confirmed in writing to you. This will either be via email or post, depending on the communication preference you’ve set.
If you're only updating a car insurance policy you can update your address (and the location at which your car is usually parked) within My Insurance Manager. Click ’Update your policy’, then ’Car location’.
For home, contents and landlord insurance policies, you’ll need to contact us to update your address.
Making payments
When a change to your policy results in a premium increase, your debit or credit card will be charged immediately. Direct debit payments will be adjusted in time for your next payment.
Refunds generally show up on your card within five working days.
If you pay your premiums annually you can pay for your insurance when you renew.
FAQs - HomePlan My Insurance Manager
If you bought your AMP policy through an adviser
Login and verification
Please provide the following information as captured on your policy: email, last name, date of birth, mobile or home phone number, and policy number (if known). Upon verification of these details, you will receive a one-time passcode to log into HomePlan My Insurance Manager.
If the details you provided do not match our records, you will receive an error message on the screen, advising you to contact us at 0508 806 244 for further assistance.
The one-time passcode is issued immediately after your personal information has been successfully verified.
Should you not receive the one-time passcode, please check your email's spam or junk folder. If it is not there, you may request a new passcode by clicking on the "Send me a new passcode" link on the login page, this may take a few minutes.
Verification may fail if the information entered does not match our policy records. This could result from changes in your contact information that have not been updated with us, or if you have a joint policy where we have the other policy holder’s details on file. Please contact our team at 0508 806 244 for assistance.
If you have personal insurance policies (Home, Contents, or Motor Vehicle), you can view your policy information, download your insurance certificate, make a payment, or lodge a claim.
Viewing your policy
Currently, HomePlan My Insurance Manager provides access to all personal insurance policies, including Home, Contents and Motor Vehicle. If you hold multiple policy numbers, they will all be accessible once you have logged in.
After signing in, a list of your AMP policies will be displayed. To view the details of each policy, click on the expand arrow.
Yes, you can access a copy of your insurance certificate on the right side of your policy information. Click on the document to open and view it or click the download icon to save a copy to your personal device.
Online payments
Yes, you can view your premiums and make a payment from HomePlan My Insurance Manager. Click Make a Payment to visit the payment site and make a secure payment via the Windcave payment system.
Help and contact
If HomePlan My Insurance Manager becomes unresponsive, try refreshing the page or clearing your browser cache. If the problem persists, or the issue is of a different nature, contact our team on 0508 806 244 for assistance.