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Make a claim

We're here to help when things go wrong. If you need to make a claim, give us a call or start your claim online.

Motor Vehicles
Motor Vehicles

Make a claim on your insured car, motorbike, caravan, trailer, jetski or boat.

Home & Landlord
Home & Landlord

Make a claim on your insured house or investment property.


Make a claim on your insured contents.

Business & Tradies
Business & Tradies

From business interruption to commercial vehicles and tools, give us a call to make a business insurance claim.


Call 0800 161 810 or email claims@allianz-assistance.co.nz to make a travel insurance claim. If you're outside NZ call 09 486 6868.


From farm assets to your car, home and contents, give us a call to make a farm insurance claim.

Complete your claim online

Download & complete your claim form then email it to our claims team. We'll lodge your claim and contact you about next steps.

Vehicle Accident

Vehicle Theft

Home & Contents

How our claims process works

1. Tell us about your claim

Give us a call to discuss the event and it's impact. In most cases, we can let you know straight away whether you’re covered under your policy. Having your policy number and as much detail of the event on hand when you call usually helps to speed things up.

2. We'll assess your claim

We'll assess your claim and may even be able to approve it then and there. If they're unable to approve the claim on the spot, they will get in contact with you to let you know the outcome, next steps or if they need some more information.

3. We'll get things sorted

Once your claim is approved we will work on putting things right. We'll be in touch to organise payment (if any is required) and work with suppliers to get you back to where you started.


Find an approved repairer


When you're insured with us, we offer a lifetime guarantee on repairs when you use an approved repairer.

Find an approved repairer to book in your repairs with.

Need a little help?

We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.

0508 806 244

Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm