Make a claim online


We're here to help when things go wrong. If you need to make a claim, start your claim online and we'll be in touch.

If you need emergency repairs or accommodation, please call us on 0508 806 244 for assistance.



Motor claims





It helps to have ready:
Your vehicle details (required)
Police file number (if relevant)
Details of the other vehicles and/or witnesses (if known)
Providing the policy number will help us find the policy faster
Photos (if relevant)
Bank account details (if relevant)


Home claims



It helps to have ready:
Police file number (if relevant)
Providing the policy number will help us find the policy faster
Photos (if relevant)
Bank account details (if relevant)







Contents claims



It helps to have ready:
Details of the contents you're claiming for
Police file number (if relevant)
Providing the policy number will help us find the policy faster
Photos (if relevant)
Bank account details (if relevant)




Need to make a claim for something else?

Business & Tradies
Business & Tradies

From business interruption to commercial vehicles and tools, claim online or give us a call to make a business insurance claim.

Travel
Travel

Call 0800 161 810 or email claims@allianz-assistance.co.nz to make a travel insurance claim. If you're outside NZ call 09 486 6868.

Farm
Farm

From farm assets to your car, home and contents, give us a call to make a farm insurance claim.

Need help?
Need help?

We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.

0508 806 244


Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm

How our claims process works


1. Tell us about your claim

Make your claim online and provide detail on the event and it's impact. Providing your policy number and as much detail of the event usually helps to speed things up.

2. We'll assess your claim

We'll assess your claim and get in contact with you to let you know the outcome, next steps or if they need some more information.

3. We'll get things sorted

Once your claim is approved we will work on putting things right. We'll be in touch to organise payment (if any is required) and work with suppliers to get you back to where you started.

Find an approved repairer


You can rest easy knowing that when you use an approved repairer, we’ll guarantee the work for as long as you own the vehicle. Find an approved repairer to book in your repairs with.

Windscreen and window repairs


If you have a broken car windscreen or window, you can skip the claim process and go straight to Novus or Smith & Smith to get it repaired. You just need to provide your policy number.

Contact Novus
Contact Smith & Smith

Further information


Boat claims: complete the form below and email us.
Boat Claim Form

Personal Accident and Illness claims: email the form below to PINewClaims@AMPG.co.nz
Personal Accident and Illness Claim Form

Vehicle or Home And Content claims: submit online
Refer to the forms to help you collect information for a claim. Contact us on 0508 806 244 if there are any questions.
Vehicle Theft Claim Form
Vehicle Accident Claim Form
Home and Contents Claim Form

 

Need a little help?


We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.

0508 806 244


Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm

The information on this page is of a general nature only and intended to provide general guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details on your insurance cover.