Have you been affected by severe weather events? We’re here to help. Read more
Make a claim
We're here to help when things go wrong. If you need to make a claim, give us a call or start your claim online.
Motor Vehicles
Business & Tradies
Travel
Complete your claim online
Download & complete your claim form then email it to our claims team. We'll lodge your claim and contact you about next steps.
How our claims process works
1. Tell us about your claim
Give us a call to discuss the event and it's impact. In most cases, we can let you know straight away whether you’re covered under your policy. Having your policy number and as much detail of the event on hand when you call usually helps to speed things up.
2. We'll assess your claim
We'll assess your claim and may even be able to approve it then and there. If they're unable to approve the claim on the spot, they will get in contact with you to let you know the outcome, next steps or if they need some more information.
3. We'll get things sorted
Once your claim is approved we will work on putting things right. We'll be in touch to organise payment (if any is required) and work with suppliers to get you back to where you started.
Find an approved repairer
When you're insured with us, we offer a lifetime guarantee on repairs when you use an approved repairer.
Find an approved repairer to book in your repairs with.
Need a little help?
We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.