Our goal at AMP is for our customers to receive high quality advice and excellent customer service from our people. If you have any feedback or concerns we’d like to hear from you so we can put things right.
Thanks to feedback from our customers we’re able to focus on which areas of our business can be enhanced or improved.
Our philosophy and process
We’re committed to treating your feedback seriously, and resolving any issues as quickly and fairly as possible.
When you raise a concern or complaint we’ll aim to:
- acknowledge your issue and give you assurance that we’ll investigate
- give you an explanation of what happened and why
- come up with a fair resolution
- give you reassurance that changes will be made to avoid future recurrence where possible.
AMP Head Office or Life and Income Protection Insurance or Personal Investments, KiwiSaver, Retirement Savings:
AMP Services (NZ) Limited
PO Box 55
House, car and contents insurance:
AMP General Insurance (Claims)
PO Box 1093
AMP shareholder enquiries:
AMP Share Registry
Private Bag 92119
If your enquiry is about one of our formerly named AXA products you can write to us at:
PO Box 1692