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Make a claim

Here for you every step of the way

Making the claims process simple

We understand that making a claim often comes at a challenging and traumatic time. That’s why we’re here for you every step of the way.

We have experienced, caring case managers who will support you and keep you updated throughout the process. Our aim is to make the claims process as easy and clear as possible.

Our case managers have a well-justified reputation for helping Kiwis in need.

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Why we’ve got you covered

We’ve been trusted to financially protect Kiwis and their families for over 160 years.

  • Our dedicated case managers are on hand and on your side if you ever need us. 
  • We provide specialist advice through our nationwide network of Advisers. They can advise on all your insurance needs.

How to contact us to make a claim

Contacting us is simple and straightforward – you can get in touch by phone, online, email or post, and we’ll help you with the information required.

Travel insurance claims

0800 161 810

Available 24hrs
7 days a week

Home, car, contents, boat, renovation, student, and business insurance claims

0508 806 244

Available 24hrs
7 days a week

Step by step claims process

If something happens and you need to make a claim, get in touch as soon as possible. We’re here to help and can talk you through the process. We also suggest:

  • referring to your policy documents first
  • calling your Adviser to talk through the process together.

Step 1: make contact

Get in touch with us by phone, email or post and we’ll let you know what information we need from you.

The earlier we know about what’s happened, the sooner we can help – so it’s never too early to contact us.

Step 2: send in your forms

Where required, complete and sign your forms, along with any supporting documents, then send them to us.

Step 3: we review your claim

After we’ve received your claim or your claim forms, we’ll assign you a dedicated case manager to help you through the process.

At this stage, we’ll review your claim and be in contact with you as quickly as possible (in most cases within five working days). This will either be with an outcome or to ask for additional information.

Step 4: we help you with your claim payment

Once we’ve confirmed the outcome of your claim, we’ll send you a letter.

Although every claim is different, we try to pay you as soon as possible after we’ve approved your claim.

Important information

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While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.