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General insurance claims

We’re here for you when you need us

How the claims process works

  1. The claims team will discuss with you the event, the impact and in most cases let you know straight away whether you’re covered under your policy. Having your policy number, and as much detail of the claim (and if possible photographs) on hand when you call usually helps to speed things up. 
  2. The claims consultants will assess your claim and may even be able to approve the claim then and there. Otherwise they will get in contact with you to let you know the outcome, next steps or they might request some more information. 
  3. Once approved, we will look to put things right by either organising payment or working with suppliers to get you back to where you started.

Home, car, contents, boat, renovation and business insurance claims

0508 806 244

Available 24hrs
7 days a week

Travel insurance
enquiries
and claims

0800 161 810

Available 24hrs
7 days a week

Make a personal insurance claim
Life, income protection, trauma, disability and health insurances

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Explore our range of business insurance

How does general insurance work?

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Find out more about KiwiSaver

AMP also provides personal insurance

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Important information

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AMP branded home, contents, car, boat, rural and business insurance policies are underwritten by Vero Insurance New Zealand Limited.

AMP Travel Insurance is underwritten by Allianz Australia Insurance Limited.

While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.

A disclosure statement is available from your adviser, on request and free of charge.