How the claims process works
- The claims team will discuss with you the event, the impact and in most cases let you know straight away whether you’re covered under your policy. Having your policy number, and as much detail of the claim (and if possible photographs) on hand when you call usually helps to speed things up.
- The claims consultants will assess your claim and may even be able to approve the claim then and there. Otherwise they will get in contact with you to let you know the outcome, next steps or they might request some more information.
- Once approved, we will look to put things right by either organising payment or working with suppliers to get you back to where you started.
Make a personal insurance claim
Life, income protection, trauma, disability and health insurances
AMP is working steadily on your claims
We have been working with our partner Vero to ensure you continue to get great service for your AMP insurance, especially for claims.
We have moved all of our people to work remotely in order to minimise contact with others and stop the spread of COVID-19. This does not mean that the way you deal with us has changed – we continue to pay claims and insure your belongings.
There may be some disruption to claims where we are repairing your assets, as our tradie and motor repair partners adjust to the Government’s guidelines. Rest assured we are still there for any claim cases where customers are impacted and require urgent assistance.
Your adviser or broker is a great resource
We are also in constant contact with your adviser/broker, so they are fully informed on the processes and impacts to our business at this time. Below are a couple of key phone numbers for you:
For all claims and policy queries: 0800 806 244
If you have Roadside Assist through us: 0800 837 676
If you need emergency assistance related to a claim: 0800 800 786
Click here for information on how we’re responding to the Coronavirus outbreak.
Important informationShow more
AMP branded home, contents, car, boat, rural and business insurance policies are underwritten by Vero Insurance New Zealand Limited.
AMP Travel Insurance is underwritten by Allianz Australia Insurance Limited.