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KiwiSaver

KiwiSaver
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KiwiSaver
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Ways to contact us

Investments

NZ Retirement Trust
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NZ Retirement Trust
Need the phone number and email for NZRT enquiries?
Ways to contact us
NZ Retirement Trust

Need the phone number and email for NZRT enquiries?

NZ Retirement Trust

phone 0800 800 267
Monday to Friday 9:00am - 5:00pm

Calling from outside NZ?

phone 64 4 439 5858
AMP Investment Trust (AIT)
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AMP Investment Trust (AIT)
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AMP Investment Trust (AIT)

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AMP Investment Trust (AIT)

phone 0800 267 111
Monday to Friday 9:00am - 5:00pm

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phone 64 4 439 5858
Savings and Investments Portfolio (SIP)
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Savings and Investments Portfolio (SIP)
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Savings and Investments Portfolio (SIP)

Need the phone number and email for SIP enquiries?

Savings and Investments Portfolio (SIP)

phone 0800 267 111
Monday to Friday 9:00am - 5:00pm

Calling from outside NZ?

phone 64 4 439 5858
Wealthview
‎Adviser
Wealthview
How to contact your adviser
‎‏‏‎Click here
Wealthview

How to contact your adviser

Superannuation Master Trust / Future Lifestyle Plan
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Superannuation Master Trust / Future Lifestyle Plan
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Superannuation Master Trust / Future Lifestyle Plan

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Superannuation Master Trust / Future Lifestyle Plan

Insurance

Homeplan - home, car, contents, boat insurance
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Homeplan - home, car, contents, boat insurance
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Homeplan - home, car, contents, boat insurance

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Homeplan

Calling from outside NZ?

phone 64 9 916 4417
Everyday - home, car, contents insurance
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Everyday - home, car, contents insurance
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Everyday - home, car, contents insurance

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Everyday

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phone 64 9 363 5710
Roadside Assistance (Homeplan Car)
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Roadside Assistance (Homeplan Car)
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Roadside Assistance (Homeplan Car)

Roadside Assistance

Travel insurance
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Travel insurance
Need the phone number and email for Essentials, Comprehensive, and Frequent Flyer travel insurance?
Ways to contact us
Travel insurance

Need the phone number and email for Essentials, Comprehensive, and Frequent Flyer travel insurance?

Travel insurance

Calling from outside NZ?

phone 64 9 486 6868

General contact

Have a complaint or feedback?
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Feedback

Media enquiries
Ben Mabon
Media enquiries
Media and journalist enquiries
Ben Mabon
Media enquiries

Media and journalist enquiries

Ben Mabon

phone 64 27 406 2048
Head of Communications & Corporate Affairs
Media enquiries
Nathaniel
Media enquiries
Media and journalist enquiries
Nathaniel Johnson
Media enquiries

Media and journalist enquiries

Nathaniel Johnson

phone 64 27 225 4901
Communications Manager

Other

AMP Shares
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AMP Shares
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AMP Shares

AMP Shares

Calling from outside NZ?

phone 64 9 488 8700
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Frequently asked questions

   

General

How can I make a top up into my KiwiSaver?

There are a few options for making a payment into your KiwiSaver. You can top up through MyAMP online, MyAMP mobile, make a one-off internet banking payment or set up a regular direct debit.
Find out more here.

How can I update my personal details?

You can update your contact details, PIR rate and direct debit details by logging into MyAMP Online.
If you need to update your IRD number or name, please complete the change of personal details form and supply evidence of this change.
You can find the form here.

Who can certify my documents?

In New Zealand
– Justice of the Peace (visit justiceofthepeace.org.nz or Yellow Pages to find one near you)
– New Zealand solicitor
– Notary public
– Deputy Registrar (at a District Court or the High Court)

In a Commonwealth country
– Judge
– Commissioner of Oaths
– Notary public
– Justice of the Peace
– Any person authorised by the law of that country to administer an oath there for the purpose of a judicial proceeding
– Commonwealth representative

In a non-Commonwealth country
– Commonwealth representative
– Judge
– Notary public

How can I change my PIR?

If you invest in the AMP KiwiSaver Scheme or The New Zealand Retirement Trust you can update your PIR by logging on to MyAMP. Otherwise you can call us on 0800 267 005 between the hours of 9am-5pm Monday to Friday.
Find out more about the PIR here.

How do I know what my PIR should be?

You can use our simple guide to calculate your PIR, or you can visit the IRD website or ask your financial Adviser or accountant for help.

First home

Can I use my KiwiSaver savings to purchase my first home?

Here's a checklist to see if you can use your KiwiSaver funds to buy property (i.e. your first home or land to build your first home on).

✓ You're buying property in New Zealand
✓ You will either live in the home or on the land you are buying
A first home withdrawal can't be used to purchase a rental or investment property.
✓ You've been with KiwiSaver for a while
You need to have been a member of KiwiSaver (or another complying superannuation fund) for at least three years.
✓ You haven't owned any property before
However, there are some exceptions that may allow you to make a first home withdrawal even if you’ve owned property in the past.
✓ You haven't made a KiwiSaver first home withdrawal before
You can only make one successful first home withdrawal from your KiwiSaver.
✓ You're not building on land you already own
You can withdraw your KiwiSaver funds to contribute to the purchase of land, but not to the future costs of building a house on that land.

Find out more about buying a first home.

Can I withdraw everything?

Not quite. You must leave at least $1,000 (and any savings you’ve transferred from an Australian complying super scheme) in your KiwiSaver account.

Find out more about buying a first home.

How long does it take to make a first home withdrawal? And where does the money go?

A first home withdrawal at AMP usually takes around 8 to 15 days to process. Timing is everything here, so make sure you allow plenty of time and work backwards from the date you need to pay your deposit (or complete settlement) to ensure all your ducks are in a row. The money is paid to your solicitor – it won’t go to you. Your solicitor will then pass on the money as and when instructed by you.

Find out more about buying a first home.

Withdrawals

Can I transfer funds to New Zealand from Australia?

If you have Super with a complying superannuation fund in Australia, you often can transfer it into your KiwiSaver in New Zealand.

Find out more about the transfer process here.

How can I apply for a Serious Financial Hardship withdrawal?

If you feel that you are suffering, or that you are likely to suffer, hardship and you have exhausted all other reasonable alternative sources of funds then you may be eligible for a significant financial hardship withdrawal from your KiwiSaver.

Have a look at our form if you would like to start this process.

How do I withdraw or transfer my KiwiSaver savings if I have moved overseas?

If you have moved overseas (excluding Australia), you can apply to withdraw your savings one year after you have permanently emigrated from New Zealand. You cannot withdraw government contributions, or any funds transferred from an Australian complying superannuation fund. Have a look at the form here.

If you have moved to Australia, you may be able to transfer your savings to your Australian superannuation fund. You'll need to check that your Australian superannuation fund accepts transfers from New Zealand KiwiSaver Scheme providers. A transfer due to permanent emigration to Australia will exclude Government contributions applied while living outside of New Zealand. For more information, click here.

Important information

AMP Wealth Management New Zealand Limited is the issuer and manager of the AMP KiwiSaver Scheme (the 'Scheme'). The Supervisor of the Scheme is The New Zealand Guardian Trust Company Limited.

For more information, download a copy of the AMP KiwiSaver Scheme Product Disclosure Statement and Fund Update Booklet, which have been lodged on the Scheme's offers register entry at companiesoffice.govt.nz/disclose.

While care has been taken to supply information on this website and within the chatbot tool that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission. The content provided is intended to be used as information only and does not constitute financial advice, unless otherwise specified. Before acting on any of the results provided, we recommend that you seek advice which takes your individual circumstances into account.